Nope. We set you up with tools as and when you can benefit from them, and they’re all web based. You just need internet access and a browser — which can be your phone.
If you have no internet access (we’ve clients who work in environments in the middle of nowhere) then we work over the phone. The tools make your recall and participation much easier, and give you more control by opening up your options.
We use tools at our end all the time, so important things are available for you when you need them.